Frequently Asked Questions

Logmax provides comprehensive logistics solutions including ocean freight (FCL/LCL), air freight, rail freight, road transport, customs brokerage, warehousing, cargo insurance, supply chain consulting, and specialized services like temperature-controlled shipping and project cargo handling. We offer end-to-end multimodal solutions tailored to your business needs.

Getting a quote is easy! Visit our Request Quote page and fill in your shipment details including origin, destination, cargo type, and weight. Our team will respond within 24 hours with a competitive quote. You can also use our free Freight Calculator for instant estimates.

We provide global logistics services with primary coverage across the West Balkan Area and extended reach worldwide. Our network includes partnerships with major carriers and agents in over 150 countries. Whether you're shipping within the region or to distant continents, we have the expertise and connections to handle your freight efficiently.

Our customer service team is available Monday through Friday, 8:00 AM to 4:00 PM (CET). For urgent shipment inquiries or tracking support outside regular business hours, our emergency support team is available 24/7 via email at [email protected] or through our online tracking portal.

Track your shipment in real-time using our digital tracking tools. Enter your container number, bill of lading, or air waybill on our Container Tracking or Air Cargo Tracking pages. You'll receive instant updates on location, status, and estimated arrival times. Premium customers also get access to our advanced dashboard with predictive analytics.

Typical documents include: Commercial Invoice, Packing List, Bill of Lading (ocean) or Air Waybill (air), Certificate of Origin, and any product-specific certificates. Depending on cargo type and destination, you may also need import/export licenses, dangerous goods declarations, or sanitary certificates. Our customs brokerage team can guide you through specific documentation requirements for your shipment.

Transit times vary by mode and route: Ocean freight: 15-45 days depending on origin/destination; Air freight: 2-7 days for most routes; Rail freight: 14-21 days (Europe-Asia); Road freight: 1-7 days within the West Balkan Area. Use our Distance & Time Calculator for precise estimates based on your specific route.

Yes, we are certified to handle dangerous goods across all transport modes. Our team has expertise in IMO Class 1-9 hazardous materials, including proper classification, packaging, labeling, and documentation. Learn more about dangerous goods classifications in our IMO Classes Guide. All shipments must comply with IMDG, IATA, and ADR regulations.

Shipping costs depend on multiple factors: cargo weight and volume (chargeable weight), origin and destination, mode of transport, cargo type (general, hazardous, perishable), delivery speed, fuel surcharges, and any additional services (insurance, customs clearance). We provide transparent pricing with no hidden fees. Use our Freight Calculator for instant estimates.

We accept various payment methods including bank transfers (SWIFT/SEPA), credit accounts for established customers (with approved credit terms), and online payment options. Payment terms are typically prepayment for new customers and net 30-60 days for regular clients with approved credit. Contact our billing department to discuss payment arrangements suitable for your business.

Potential additional fees may include: customs duties and taxes (paid to authorities), terminal handling charges at ports, fuel surcharges (BAF/CAF), storage fees (if cargo isn't collected promptly), documentation fees, and special handling fees for oversized or hazardous cargo. We provide detailed quotations outlining all costs upfront so there are no surprises. All fees are clearly itemized in your invoice.